Turnaround Times

How long will it normally take to turn-a-round your project?
While each project is unique, PageMaster has standard turnaround times to help you determine when you need to get your project files in to us. For projects with supplied print files, these times assume that complete, compliant files are sent to us and revisions are not required. Extra design time and revisions are the most common delays for a job.

E-books and distribution are found under "books plus".

  • Art
  • Books plus
  • Promotional

Guidelines are similar for newsletters, course packs (binders) and booklets as well. Printing is relatively straightforward; design time can vary considerably depending on the complexity and size of the project.

Book reorder

  • 6 working days (standard paper, up to 100 copies with no changes)

Book from supplied files

  • 4 working days for preflight and proofing (includes binder proof)
  • (your proofing time here)
  • 6 working days from proof approval to order ready to pickup or ship

Book including design, and printing

  • 3 working days for mock-ups
  • (your mockup approval time here)
  • 8 working days for assembly and initial proof (add time for complex books)
  • 7 working days for your proofing (includes binder proof)
  • 3 days for changes and corrections, depending on how clean the original was
  • 6 working days from proof approval to initial order complete

Book including proofing, design, and printing

  • 4 weeks for editorial review and proofing (can vary with complexity)
  • 1 week for cover and interior design mock-ups (can be concurrent with editorial)
  • 5 working days to binder proof once editorial completed (additional for complex formatting)
  • 5 working days for proofing and minor corrections
  • 6 working days from proof approval to initial batch (additional copies on reprint timeline)

E-book creation

  • 7 working days for e-book creation following final copy and cover art approval

Distribution

  • listing prepared (except for weight and page count) concurrently with production
  • PageMasterPublishing.ca listing live within 3 working days once final okay from author of initial printing
  • worldwide Ingram listing for POD within 10 days of final approval
  • e-book listings within 5 working days from file approvals

Due dates listed are for noon unless otherwise noted. Working days are Monday through Friday except Alberta stat. holidays.

PageMaster’s team will confirm your new or reordered job via e-mail. If you don’t get a response before the end of the next working day something is wrong. You can check your projects status on our client portal.

We will contact you when a job is ready for pickup. If you have not been contacted for a pick up, please call before coming to pick up a job.

Rush Projects:

We try to avoid rush projects, as they compromise workflow efficiency and have a much higher error rate.

If a project must be completed in less than the time standards (see above) a rush charge of 10% will be assessed unless prior arrangements have been made. “Do it next” status is subject to a 20% surcharge and “stop and do this now” status is subject to a 30% surcharge.

PageMaster is committed to helping our clients. However, due to potential complications, rush jobs are not guaranteed. 24 hours gives sufficient time to sort out issues with bad files, font issues, printer difficulties or other potential problems which may not be possible on a rush job.

Contact us about your project

  • Ted Haas says:

    Hello PM,
    I would like to request a quote for 50 calendars for the year 2018 (9-1/2″ wide x 16-1/2″ long when opened and, e.g., hanging on the fridge) stapled and using standard paper stock for calendars.
    Please note: If a slightly different size works better with your stock, I think that may be suitable, too.
    I expect to be able to deliver the thumb drive – or file – with the images, ready for printing in 2 or 3 weeks (my grand daughter is working on it now).
    If you would, please, have a quote that includes shipping and one that is for pick-up (I, or family members occasionally come to Edmonton and could pick it up).

    Thank you – Ted Haas (blueturtlebooks).

    • Dale Youngman says:

      Hi Ted
      The size is good — we would print on 11×17, 12×18 or 13×19 and some trim and margin is usually necessary (unless there are white borders). 80# matte Blazer is our standard stock for calendars. We like to proof things. If your timeline supports it we could print one copy and mail it before the full run. It the time is tight sending over a test page may be a good idea. The estimate was sent directly.

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