Turnaround Times

How long will it normally take to turn-a-round your project?
While each project is unique, PageMaster has standard turnaround times to help you determine when you need to get your project files in to us. For projects with supplied print files, these times assume that complete, compliant files are sent to us and revisions are not required. Extra design time and revisions are the most common delays for a job.

E-books and distribution are found under "books plus".

  • Art
  • Books plus
  • Promotional

Web site development

  • 10 working days for design and content gathering
  • 5 working days for design
  • 5 working days for final adjustments and going live

Media kit

  • 10 working days for design and content gathering
  • 5 working days for design
  • 5 working days for final adjustments and going live

Support material (bookmarks, cards, signage etc.)

  • 5 working days for design
  • 5 working days for proofing and adjustments
  • 5 working days for printing and bindery

Due dates listed are for noon unless otherwise noted. Working days are Monday through Friday except Alberta stat. holidays.

PageMaster’s team will confirm your new or reordered job via e-mail. If you don’t get a response before the end of the next working day something is wrong. You can check your projects status on our client portal.

We will contact you when a job is ready for pickup. If you have not been contacted for a pick up, please call before coming to pick up a job.

Rush Projects:

We try to avoid rush projects, as they compromise workflow efficiency and have a much higher error rate.

If a project must be completed in less than the time standards (see above) a rush charge of 10% will be assessed unless prior arrangements have been made. “Do it next” status is subject to a 20% surcharge and “stop and do this now” status is subject to a 30% surcharge.

PageMaster is committed to helping our clients. However, due to potential complications, rush jobs are not guaranteed. 24 hours gives sufficient time to sort out issues with bad files, font issues, printer difficulties or other potential problems which may not be possible on a rush job.

Contact us about your project

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