Turnaround Times

While each job can be unique, we have some standard turnaround listed below to help you determine when you need to get your files in to us. In most cases (except where design is specifically required) these times assume that complete, compliant files are sent to us and revisions are not required. Extra design time and revisions are the most common delays for a job.

Standard Turnarounds

  • simple print
    • no bindery, standard stock
    • same day – max 24 hours
  • print and simple bindery (eg. trimming)
    • standard stock – 24 hours
  • booklets print and bind
    • 2-5 working days
  • print and complex bindery
    • 3 working days
  • book reorder
    • 5 working days
  • canvas prints (from color corrected, approved files)
    • 5 working days
  • art capture and proof
    • 6 working days
  • creative
    • minimum 24 hours
  • book design and proofing
    • 3 weeks
    • dependent largely on amount of work required/complexity and size of the project

Due dates listed are for noon unless otherwise noted.

PageMaster’s team will confirm your new or reordered job via e-mail. If you don’t get a response before the end of the next working day something is wrong.

We will contact you when a job is ready for pickup. If you have not been contacted for a pick up, please call before coming to pick up a job.

Rush Projects:

We try to avoid rush projects, as they compromise workflow efficiency and have a much higher error rate. The minimum time standard for completing a job at PageMaster is 4 hours for quick printing with no bindery required. As complexity increases so does the time requirement.

If a project must be completed in less than the time standards (see above) a rush charge of 10% will be assessed unless prior arrangements have been made. “Do it next” status is subject to a 20% surcharge and “stop and do this now” status is subject to a 30% surcharge.

PageMaster is committed to helping our clients. However, due to potential complications, rush jobs are not guaranteed. 24 hours gives sufficient time to sort out issues with bad files, font issues, printer difficulties or other potential problems which may not be possible on a rush job.

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